Obviously, the first thing that you can do is complain to the company itself. They will typically have an internal complaints policy that you can follow, but you’ll often find that it’s best when it comes to making a complaint that you just go for the phone number, because that’s how you manage to speak to a customer service representative because they can help.
However, you might find that there’s a lot of different ways that you can make a complaint. We’re going to be taking a look at some of the different tips and tricks that you can take advantage of to try and complain effectively.
How to Complain Effectively
So you want to know how to complain properly and in such a way that gets things done. That’s not exceptionally challenging in itself, and we’re going to look at some of what you can do to make sure that you’re complaining properly.
First of all, you’re going to want to make sure that you are collecting the evidence needed to validate any claims. A lot of companies will not respond to conventional claims of negligence or poor workmanship unless you show them proof that this is the case. Things like photos are exceptionally useful in this regard, and help when it comes to validating your claim and backing up what you’ve said.
Something also going to want to take into consideration is that having a solution ready for people to work with can actually help you when it comes to getting things sorted quickly. What you’re going to want to do is to make sure that you’re offering up a potential answer for your problem, because that makes the job of a customer service representative that bit easier. You see, it’s pretty common for customer service representatives to want to resolve an issue as quickly as possible, because that’s the prime directive for their position. They do better in their role if they’re quick and punctual with their solutions. So when you go to them and you offer up a solution, it can be exceptionally helpful for them.
Something else that you should also keep in mind, is that you need to be polite and respectful at all times. The customer service representative is a group of people who get a lot of grief or simply trying to do the jobs, and it’s really not fair for you to contribute to that. Your grief isn’t with them after all, it’s with the company themselves and the work they’ve done. This representative has nothing to do with it. We find statistically that the most successful complaints are the ones put forward by people who are polite and respectful to any staff member they interact with.
Finally, you’re going to want to make a note of any person you interact with while you’re getting your query resolved. This can help you when it comes to ongoing issues because you’ve got a log to refer back to, and help you to avoid being caught out.
Taking a Complaint Further
If, for whatever reason, you feel like you’re not being taken seriously, you’re more than welcome to take your complaint to the next level. That’s right, we’re talking about the ombudsman. Specifically, a furniture ombudsman, who can work to make to make sure that you’re being taken seriously. They’ll be able to argue your position for you, and intervene to make sure that you get a result you want. You can only involve them when all other options have been exhausted, but there’s no doubt it’s worth it.
So it’s pretty obvious just about everybody that you’ve got a lot of options available when it comes to getting a complaint result. No one wants to complain, but sometimes they feel like they have to do. There’s a couple of different reasons for this, but we mostly think it’s down to the fact that subpar service needs to be addressed. We need people to feel like they can complain about their problems, and big companies have a lot to answer for in this department. Never be afraid to complain, but always be polite and respectful when you do. It’ll take you a long way when it comes to getting something sorted.