Making a Complaint
One of the first things that you can do when it comes to a grievance with any part of a legal process is to make a complaint. Many companies take complaint handling very seriously. Consequently, a lot of them have internal processes that they’re going to want you to follow down to the letter. In many instances, you will need to do just that, or contact the offending party directly.
You should, however, attempt to familiarise yourself with the various processes which go into making a formal complaint to a legal entity. Understand how the company proceeds internally so that you are never caught on the back foot.
So, How Do I Make My Complaint?
It must be said that knowing you want to make a complaint and then actually doing so are two completely different things. It stands to reason that you should know precisely how to file a grievance, so we’re going to look into the process in a little more detail here.
First of all, gather all of the evidence you have which backs up your claim. A reasonable complaint requires proof. Otherwise, the argument that you present will be flimsy at best. It is well within your interest to understand exactly how the company has breached its terms of service if this is the case, or you’ve collected the information which further supports your dissatisfaction with their processes. You should then either follow the internal complaints process or ring the company for yourselves. Whatever it is that you choose to do, it is imperative that you are polite and respectful throughout your interactions.
The next step in the process is to contact the company themselves. If you are someone who feels that the internal process can take too much time, then you are more than welcome to ring the company directly and speak to a member of the customer service team. Remember that you need to be reasonable throughout your complaint. It is advised that you come ready with a solution. While any legal entity is more than happy to resolve a complaint with you, they often can become annoyed if you complain and complain without any solution for the problem. Your best chance of success is to make sure that you have an idea of what you want doing.
Tips for Complaining
There is no doubt that for the inexperienced complainer, the process can be very challenging to understand. Making a successful complaint will depend entirely on your ability, which is why we put together a few tips on how to complain effectively. One of the first things that you’re going to want to do is to be polite and reasonable. You should also make sure that you’re collecting dates, times, and any relevant information to your complaint throughout its resolution.
Taking a Complaint Further
So, if you’re someone who wants to take a complaint to the next level, you can. A legal ombudsman is authorised to work with you to resolve a complaint thanks to the legal Services Act 2007. If you’ve followed all the correct processes when it comes to your legal complaint, and you have been unable to get the matter solved, then you would be wise to seek out their services. As a group, they can help you to find the resolution you seek, and will take your case when there is a correct basis for doing so.