Local Authority Complaints – What Options Do You Have?
You have a lot of different options available to you when it comes to making a complaint about your local authority. However, typically, this involves submitting to the processes laid down by the local council or regulatory body to ensure that you cooperate fully.
What you’re going to want to do is to identify exactly which part of the local authority you want to make a complaint to. It helps to make sure that when you feel a need to make a complaint, you can do so without any difficulty.
When making a complaint, you have to make sure that you’re patient enough to allow the entity time to resolve it, and that you’re polite when you do so. Nothing annoys people faster than bad manners and can slow down your complaint process.
Something that you have to make sure you do is always try and resolve a complaint with dignity. When you stamp and kick following a decision you don’t like, you’re going to weaken your position for future complaints or the continuation of the process later on.
Taking a Complaint Further
In some instances, you may find that you need to take a complaint further, which is completely within your rights if you feel like you’ve not gotten the result you wanted. This involves seeking out an ombudsman. They’re a service which aims to make sure that you have the best possible experience, and they’ll work to sort out your query.
You may need to provide them with a set of details however, to make sure that you’re getting a swift response. In some cases, they need to be aware of exactly what’s gone on, and that you’ve managed to follow all of the rules and conditions before you make an attempt to have them resolve things.