How to Complain
Many of you who are reading this may not know how to make a formal complaint. For the inexperienced individual, this process can be very challenging. That is why we are going to cover how to complain and some handy tips for objecting with confidence.
One of the first things that you’re going to want to do when you feel like complaining is gathered together any evidence you can find which supports your claim. If, for example, you think that a certain service isn’t being provided, then you need to go and check if that’s the case.
Okay, so now we move into the actual complaining part. It’s not an exceptionally difficult process, but it does involve you having to go and speak to people and really get a feel for what they can do to resolve the problem. As libraries exist for public benefit, most establishments will be more than happy to make a change for you or take a suggestion on board. Just try and make sure that you’re polite when you make a complaint. People are far more likely to listen to reasonable suggestions than just mindless grief.
Taking it Further
If you can’t get your query resolved, and feel like this is a case of improper social care, then you are more than within your rights to take the complaint higher to the local authority.
However, we feel obligated to advise you that complaining to a local authority will only really work if you’ve taken reasonable steps to resolve the problem with the library itself and they are unable to. It’s definitely an option that you have available to you, but not one we would recommend as a first choice.
Okay, so let’s recap. As you can tell, there are quite a few different options for you to choose from. They all contribute to allowing you the freedom to make a complaint when you feel one is necessary. However, the art of making complaints is one which can take time to understand. You need to be absolutely sure that the complaint you’re making is one you can see a solution for. Otherwise, you are sadly just wasting everyone’s time. In spite of this, we encourage you wholeheartedly to complain if you feel it’s necessary and to make sure your voice is heard.