Tips for Effective Complaints
So, one of the first things that we’re going to need to work out is how people can effectively make a complaint when contacting their local passport office. What you are going to want to make sure you do is to identify what you need changing and that you submitted the correct information when you first sent in an application for the passport. If it’s late, then you need to establish how late it is and whether it’s been dispatched for delivery to you.
However, something that you must always be careful about is whether you are being polite and considerate to the person you’re interacting with. They’re going to be much more likely to help you out if you just try and be polite, and then you’ll find that a solution which benefits everyone is much more likely.
Complaining – The Process
So, let’s take a look at some of what has to be done when it comes to trying to get through to someone and make a complaint when it comes to the passport service. One of the first things that you will notice, along with the most obvious, is that you there’s only really one or two places to contact.
Naturally, it’s going to be important to establish exactly what the problem is, and whether you intend to seek compensation or just allow it to happen. Furthermore, you also need to make sure that you’re doing your best to get in contact with the local post office too, because they might be holding it safely for you or can help you to figure out what’s going on.
Can You Escalate Your Complaint?
As this is very much a government based problem, you’ll find that attempting to escalate the situation will see you move further up the chain of workers. However, you’re within your rights to do so, assuming that you’ve given adequate time for the problem to be resolved. The further up you go, the better the chance that you’ll actually get a resolution, so it’s always worth it if you feel that you’re not getting the treatment that you deserve. Furthermore, there’s also a lot to be said for cutting out the hassle and going straight to someone who can get things done.